Support & Automation Engineer

Specialising in transforming complex technical triage into predictable Runbooks-as-Code. Focused on automating multi-tenant diagnostics , engineering production database monitoring , and slashing mean time to resolution (MTTR) from hours to minutes.

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About Me

Developing With a Passion While Exploring The World.

I am a high-ownership Support & Automation Engineer operating at the critical intersection of production operations, product quality, and core systems engineering. Rather than managing traditional helpdesk queues, I act as a technical first responder—navigating complex codebases, auditing database states, and parsing system telemetry to isolate root causes and resolve critical platform escalations.

My engineering philosophy centers on decentralising deep technical knowledge through programmatic tooling. By partnering with engineering teams to architect internal automation scripts, custom data-extraction routines, and interactive Jupyter diagnostic notebooks, I have driven initiatives that scale technical enablement across teams—permanently reducing critical data-gathering and validation lifecycles from hours down to mere minutes.

Beyond diagnostic tooling, I specialise in navigating complex multi-tenant architecture, troubleshooting REST APIs, auditing webhook data handshakes, and diagnosing enterprise authentication drops like SAML and single sign-on (SSO). I thrive in technically ambitious environments that value rigorous engineering documentation, complete operational ownership, and the proactive optimization of legacy workflows.

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Core Expertise & Technical Stack

Automation & Code

• Bash & Shell Scripting
• Python Automation
• Jupyter Runbooks
• PHP Code Exposure

Data & Telemetry

• Advanced SQL Queries
• Kibana Log Triage
• Datadog Tracking
• Data Remediation

API & Architecture

• REST API Diagnostics
• Webhook Handshakes
• SAML & SSO Auth
• Postman API Testing

What My Colleagues Says

Craig was a great member of the team to work with. He showed great aptitude supporting a large and complex system. He always made sure he provided our customers with great service. He would take ownership of issues and would see them through to completion.

Alan Adair
Development Lead at Wellington IT

Craig was a fantastic member of the Shared Service support team. He’s a brilliant engineer with great attitude to clients, colleagues and managers. Craig helped me out with mapping of our data flows in the company during the GDPR project and was always there to help me out, when the update was needed.

Artur Burzynski
Compliance & Risk Officer

I had the pleasure of working with Craig for several years on LearnUpon’s Senior Technical Support team. During that time, he supported customers across all account tiers—Essential through Strategic—resolving complex API, integration, and workflow issues with skill and efficiency.

Kait Waters
Technical Support Representative